Shipping & Returns
Shipping Policy
Heir Lion Heir is committed to providing a clear and reliable order experience. Processing times may vary depending on the product and order type.
Physical products are generally processed within 1–3 business days after order verification. Shipping times and costs are calculated during checkout and may vary based on the customer’s location and selected shipping method.
Customers will receive order and shipping updates using the email address provided at checkout. Please ensure that your shipping address and contact information are accurate before completing your purchase.
For Trifecta purchases, digital card transfers are completed manually after order verification. Each Heir Lion Heir t-shirt purchase is eligible for an optional digital TOPPS NOW card. Digital delivery is generally completed within 24 hours after verification. Any NFT or original artwork claim instructions will be sent separately by email when applicable.
Shipping delays may occur due to carrier delays, holidays, weather, incorrect addresses, or other circumstances outside our control. If you have questions about your order, please contact customer support and include your order number.
Return & Exchange Policy
Trifecta Purchases
All Calumma Key Trifecta purchases are final sale because they include limited-edition physical and digitally fulfilled components. Trifecta purchases are not eligible for returns, refunds, or exchanges after an order has been completed.
Please review all product details, selected options, pricing, and claim requirements carefully before placing your order.
Garment-Only Purchases
Return and exchange eligibility for standalone garment purchases is subject to the applicable garment return policy shown on the product page or during checkout.
To request assistance with an eligible garment return or exchange, contact customer support with your order number, the email used for the purchase, and details about your request.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include:
-
Your order number
-
The email used during checkout
-
A description of the issue
-
Clear photos of the product and packaging
We will review the information and provide appropriate assistance based on the circumstances.
This policy does not affect any consumer rights that may apply under applicable law.